Simpler Days FAQs: Everything You Need to Know About Our Planters, Plants & Policies

About Our Planters

Q: What are your planters made of?
We use eco-friendly, plant-based PLA filament for our 3D printed planters. It’s lightweight, biodegradable, and safe for indoor plants.

Q: Do your planters have drainage holes?
Most of our planters do, and we always note this in the product description. If you need drainage or a matching saucer added to a design, just ask!

Q: Are the planters painted or printed in color?
Some are printed in solid colors; others are hand-painted for a unique, one-of-a-kind finish. Each listing or tag will specify the finish.

Q: Can I customize a planter (color, design, or name)?
Yes! We love custom orders. Whether you want a teacher’s name, a pet portrait, or custom colors—just reach out. We’ll make it happen if we can.

About the Plants

Q: Do your planters come with plants?
Some do, especially when purchased locally at the farmers market or pop-up. Shipping orders typically do not include live plants unless stated.

Q: What kind of plants do you sell?
We offer seasonal selections like succulents, perennials, flowering shrubs, and fruit trees—many suited for Texas heat. Availability changes often.

Ordering & Shipping

Q: Where can I buy your products?
You can shop:

• In person at the Palestine Farmers Market (Saturdays 9–1)

• At Skin Science in Tyler, TX

• At Las Magnolias Flower Shop in Longview, TX

Online via Facebook Shop or simplerdaystx.com

Q: Do you offer shipping?
Yes—most of our 3D printed planters can be shipped anywhere in the U.S. However, live plants and some fragile hand-painted items are only available for local pickup.

Q: How long does it take to process orders?
Ready-to-ship items go out in 3–5 business days. Custom orders may take 7–10 days depending on volume.

Custom Orders

Q: Can you make something I don’t see listed?
We love suggestions! If you have a design idea—like a pop culture reference, a unique shape, or a specific theme—send it our way. We may be able to 3D model or hand-paint it for you.

Q: Do you take bulk or event orders?
Yes! We offer bulk discounts for teacher gifts, party favors, business promotions, or spiritual events. Contact us early to secure your date.

Q: What is your return policy?

Return & Exchange Policy – 3D Prints & Hand-Painted Items

1. Custom & Made-to-Order Items

• All 3D-printed and hand-painted items are made to order and may have slight variations in color, texture, or finish due to the handmade process.

• Because of the custom nature of these products, returns or exchanges are not accepted unless the item arrives damaged or defective.

2. Damaged or Defective Items

• If your order arrives damaged, please contact us within 3 days of delivery with photos of the item and packaging.

• We will work with you to replace the item or provide a store credit.

• Damaged/defective items must be returned in original packaging before a replacement is sent.

3. Order Cancellations

• Orders may be canceled within 24 hours of purchase. After production has begun, cancellations cannot be accepted.

4. Color & Design Variations

• Colors may vary slightly from listing photos due to monitor settings, filament batches, or paint mixing.

• These variations are part of the unique, handmade nature of your item and are not considered defects.

5. Shipping Issues

• We are not responsible for delays or damages caused by the shipping carrier, but we will do our best to assist with claims.

Still Have Questions?

We're happy to help!
Message us on Instagram, Facebook, or use our contact form to get in touch.

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About Piney Woods Kitchen

Piney Woods Kitchen is a collection of simple recipes inspired by East Texas living and made with Piney Woods Honey. From cozy breakfasts to homemade desserts, every recipe is created to bring family and friends around the table.

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